Refund of Overpayments

How do students get a credit balance refunded after Financial Aid has disbursed to their account?

If the financial aid and scholarships exceed allowable charges on the students account, the credit balance will be refunded. The preferred method for students to receive refunds is via direct deposit into the students bank account. If Direct Deposit is not established, then a financial aid refund check will be mailed to the students mailing address of record. For this reason it is recommended that students establish Direct Deposit or ensure that the mailing address is kept current at all times.

How do students set up Direct Deposit to receive refunds?

Sign up for Direct Deposit online via Duckweb.

  • Directions:   (PDF version of instructions)
  • Login to Duckweb using your UO ID & PAC
  • Select Student Menu
  • Select Direct Deposit
  • Authenticate using your DuckID, password, and Duo
  • Select “Add New” under Employee Reimbursement and Student Account Refunds
  • Input your bank account information
  • Check box √ to authorize UO to initiate Direct Deposit
  • Select SAVE NEW DEPOSIT

Please contact your financial institution to confirm routing or account numbers. Additional instructions for payroll direct deposit.

What happens when there is a credit balance on the student billing account from an overpayment?

Credit balances from personal payments are refunded upon the students or authorized payers request or if the student is no longer enrolled at the University of Oregon. Unless a refund is requested (stubills@uoregon.edu), credit balances will generally remain on the account to apply to future charges. Please note that there is a two week hold on electronic or mailed check payments before the refund will be issued. The refund is issued to the student and if the student has not established direct deposit, the refund check will be mailed to the mailing address in Duckweb.

When will refunds be issued for students who have reduced their credit hours?

Students who have credit balances on their account from reducing credit hours will be issued refunds after the last day to add/drop classes.

  • Full time - refunds issued weekly
  • Part time - end of add/drop dates
What happens when there is a credit balance on the student billing account if the student has financial aid and the parent has a Parent Loan?

Parent Loans are disbursed to the students billing account. When there is a combination of student financial aid and a Parent Loan, the Parent Loan is applied to the students charges first.

When there is a credit balance after allowable charges have been paid, a refund is issued.

  • If the parent selected the student to receive the refund, the credit balance will be refunded to the student.
  • If the parent selected to receive the refund, the credit balance will be refunded to the student up to the amount of the students financial aid. Any remaining credit balance will be refunded to the parent. 
When are Parent Loan refunds issued?

Parent Loan refunds for loans posted at the start of the term are usually mailed during the second week of the term.

Why are holds placed on student billing accounts?

In most cases it is because the student billing account is past due. Student billing accounts have to be current in order to get access to the registration system. Many other offices on the campus place holds on student accounts and the registration system will indicate the phone number for the office that placed the hold.

It is also possible that students may have tried to register before the assigned time. Students often think that they have more credits than the official record shows, or have included credit for the current term when looking up their registration time.

For questions concerning a hold on the student billing account, contact the Collections Department at (541) 346-3215.

Can payments be made for an extended period of time and how much do the payments need to be?

Access to the registration system will be blocked when the student billing account is past due, even if monthly payments are being made. Accounts will also be assessed a billing charge and interest each month. If the account becomes over 90 days past due, the university may offset (take) the students Oregon State Income Tax refund even though payments are being made.

Students should review their budget and determine the largest amount they can pay towards their UO debt. The larger the payments, the sooner the debt will be paid off and holds will be removed. Also, there will be less charged in monthly fees.

What should students do if their account becomes past due because their parents haven't been receiving the bill?

Parents or Third parties will only have access to the student billing account if the student establishes them as an Authorized Payer in the QuikPAY system. Please refer to How can my parents log in and view the bill? for step-by-step instructions on establishing authorized payers on your account.

What happens if the student billing account becomes delinquent?

We understand some people have greater financial problems than others and we try to be as flexible as we can concerning the amount of monthly payments. If students do not pay, regardless of the reason, we assess monthly charges and may block the students registration.

We send electronic billing statements each month and will send several letters notifying students of the delinquent status of their account. If we do not hear from the student or receive payment, the account will be forwarded to an outside agency for collection, and the student will incur additional collection charges. We may also offset (take) Oregon State tax refunds. The collection agency may report the account to national credit bureaus as well as take any other action necessary to collect the debt.

What if students cant pay the tuition? Who do they contact?

If students are unable to pay their tuition on time, they should contact the Collections Department at (541) 346-3215.

Can students register for classes if money is owed to the University of Oregon?

In order to register for the next term, currently enrolled students must have their account balance below $1,000 for residents and $3,000 for non-residents. If the balance exceeds these amounts or if there are charges on the account that are older than two academic terms, students will not be able to register. Students that are not currently enrolled, must have their accounts paid in full. Students who are having difficulty paying their bills should contact Student Financial Aid and Scholarships to discuss what resources may be available or contact the Collections Department at (541) 346-3215 to discuss payment options.

Past Due Accounts

Can students register for classes if money is owed to the University of Oregon?

In order to register for the next term, currently enrolled students must have their account balance below $1,000 for residents and $3,000 for non-residents. If the balance exceeds these amounts or if there are charges on the account that are older than two academic terms, students will not be able to register. Students that are not currently enrolled, must have their accounts paid in full. Students who are having difficulty paying their bills should contact Student Financial Aid and Scholarships to discuss what resources may be available or contact the Collections Department at (541) 346-3215 to discuss payment options.

What if students cant pay the tuition? Who do they contact?

If students are unable to pay their tuition on time, they should contact the Collections Department at (541) 346-3215.

What happens if the student billing account becomes delinquent?

We understand some people have greater financial problems than others and we try to be as flexible as we can concerning the amount of monthly payments. If students do not pay, regardless of the reason, we assess monthly charges and may block the students registration.

We send electronic billing statements each month and will send several letters notifying students of the delinquent status of their account. If we do not hear from the student or receive payment, the account will be forwarded to an outside agency for collection, and the student will incur additional collection charges. We may also offset (take) Oregon State tax refunds. The collection agency may report the account to national credit bureaus as well as take any other action necessary to collect the debt.

What should students do if their account becomes past due because their parents haven't been receiving the bill?

Parents or Third parties will only have access to the student billing account if the student establishes them as an Authorized Payer in the QuikPAY system. Please refer to How can my parents log in and view the bill? for step-by-step instructions on establishing authorized payers on your account.

Can payments be made for an extended period of time and how much do the payments need to be?

Access to the registration system will be blocked when the student billing account is past due, even if monthly payments are being made. Accounts will also be assessed a billing charge and interest each month. If the account becomes over 90 days past due, the university may offset (take) the students Oregon State Income Tax refund even though payments are being made.

Students should review their budget and determine the largest amount they can pay towards their UO debt. The larger the payments, the sooner the debt will be paid off and holds will be removed. Also, there will be less charged in monthly fees.

Why are holds placed on student billing accounts?

In most cases it is because the student billing account is past due. Student billing accounts have to be current in order to get access to the registration system. Many other offices on the campus place holds on student accounts and the registration system will indicate the phone number for the office that placed the hold.

It is also possible that students may have tried to register before the assigned time. Students often think that they have more credits than the official record shows, or have included credit for the current term when looking up their registration time.

For questions concerning a hold on the student billing account, contact the Collections Department at (541) 346-3215.

Where should payments be mailed?

Payments can be mailed to*:

UO Cashiers
PO Box 3237
Eugene, OR 97403-0237

Overnight payments can be mailed to*:

University of Oregon
University Business Operations Center, Cashiers
720 E 13th Ave
Eugene, OR 97401

*Please include the student's name and UO ID number with your payment.

What other payment methods are available?

Paying electronically is the preferred bill payment method but it is optional.
Other options for making payments are:

  • Mail payment with the bottom portion of a printed electronic bill to the address on the billing statement
  • Pay in person at the Cashiers Office located on the first floor of the University Business Operations Center (UBOC)
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