Financial Aid refund schedule

Financial aid refund checks are NOT available for pick up.

• Title IV federal financial aid will automatically pay current year institutional charges (i.e. tuition, fees, room and board) and up to $200 of prior year institutional charges. 
• Title IV federal financial aid will not automatically pay non-institutional charges such as library fines, parking permits, parking fines, and health center charges. 
• Students may authorize the university to pay most non-institutional charges for the current year and up to $200 of prior year non-institutional charges on-line via Duckweb. 
• Title IV funds may not pay interest, billing fees, and pre-enrollment charges, such as student orientation fees. 
• Students may still owe a balance on their billing account for prior year charges or for current year charges if authorization to pay non-institutional charges with federal financial aid is not given. 
• As a result, some charges may still be present on the bill even though a refund was sent. Students are responsible for reviewing their account and ensuring all charges are paid by the due date.

To authorize the UO to apply Title IV financial aid funds to non-institutional charges on your university billing account:

Enter Duckweb from the UO Homepage. Login with your UO ID and PAC.

• Select Student Menu
• Select Title IV Authorization
• Provide your authorization
• Select Save

To rescind your authorization or if you have questions, please contact Student Billing by email stubills@uoregon.edu or call (541) 346-3170.

Frequently Asked Questions

When financial aid and scholarships exceed the allowable charges on the students billing account, the credit balance will be refunded to the student.

	If the refund is from a ____,	university policy is to _____.	Refund is issued to ____.
CURRENT STUDENTS	Personal Check	wait two weeks* before refunding and student or authorized payer can request refund	student**
	QuikPAY E-check	wait two weeks* before refunding and student or authorized payer can request refund	student**
	QuikPAY credit card	student or authorized payer can request refund	credit card used for payment
	Financial Aid	wait until all financial aid requirements are met	student (unless Parent Loan is designated to be issued to parent - see below)
	Dropping classes with financial aid	wait until student is registered for full time enrollment or until the third week of the term	student**
	Dropping classes without financial aid	student or authorized payer can request refund	student**
FORMER STUDENTS	Personal check	refund once per term unless requested earlier	student**
	QuikPAY E-check	refund once per term unless requested earlier	student**
	QuikPAY credit card	refund once per term unless requested earlier	credit card used for payment

* The wait time before refunding personal payments is to allow the payment to clear the bank.

** Refunds for personal checks are always issued to the student, even when the tuition has been paid by an Authorized Payer.

When will you receive your refund? Once the refund appears on your account, this table will tell you how long until the refund will be sent Direct Deposit or placed in the mail.

Students can receive refunds through Direct Deposit into their bank account. For those without Direct Deposit, a financial aid refund check will be mailed. For this reason, it is recommended that students establish Direct Deposit and/or ensure that their mailing address is kept current at all times. For more information, please see the Important Announcement above.

Directions:   (PDF version of instructions)

• Login to Duckweb using your UO ID & PAC
• Select Student Menu
• Select Direct Deposit
• Authenticate using your DuckID, password, and Duo
• Select “Add New” under Employee Reimbursement and Student Account Refunds
• Input your bank account information
• Check box √ to authorize UO to initiate Direct Deposit
• Select SAVE NEW DEPOSIT

Please contact your financial institution to confirm routing or account numbers. Additional instructions for payroll direct deposit.

Parent Loans are disbursed to the students billing account. When there is a combination of student financial aid and a Parent Loan, the Parent Loan is applied to the students charges first.

When there is a credit balance after all charges have been paid, a refund is issued.

• If the parent selected the student to receive the refund, the credit balance will be refunded to the student.
• If the parent selected to receive the refund, the credit balance will be refunded to the student up to the amount of the students financial aid. Any remaining credit balance will be refunded to the parent. Parent Loan refunds are mailed approximately the second week of the term.

Tuition refunds are based on the refund schedule on the Registrar's website. Credits from dropped classesare postedto the student account and apply to any unpaid charges on the account. If the account has a credit balance, the university policy is to hold refunds until after the last day to add classes for the term.

Tuition and Fee Penalties are assessed when the student reduces his/her credit hours after the 7^th calendar day of the term. The penalty is a percentage of the tuition and/or fees owed on the classes for which the student was registered. Please view the Refund Schedule for dates and percentages of penalties. This schedule is available under Calendars on the Registrar's website.

More information is available on the Registrar's website.

FAQs

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Billing and payment services are delivered electronically through our online billing and payment service, QuikPAY. Students and authorized payers can view the bill, make an online payment, or print a copy of the bill.

Electronic billing statements are generated on a monthly billing cycle and are produced around the 16^th of each month. Payments are due on the first day of the following month. Interest and billing charges are assessed on past due balances after the 10th of each month. The first billing statement for Fall term will be available mid-September; for Winter term mid-December; and for Spring term mid-March.

Once the statement is available online, an electronic notification will be sent to the student's official UO email address.*

Students access QuikPAY by:

• Logging into Duckweb using their UO ID & PAC
• Selecting "Student Menu"
• Selecting "QuikPAY Student Account"
• Selecting "View & Pay Accounts"
• Selecting "View Account Details" to the right of Student/UO Billing Account

Payments can be made online through QuikPAY, in person, or mailed with the bottom portion of the printed electronic bill to:

UO Cashiers Office
PO Box 3237
Eugene, OR 97403-0237

If you do not have a copy of the electronic bill, please include the student name and UO ID number with your payment.

 

The University of Oregon is committed to the privacy and security of our students. The University of Oregon Student Records Policy complies with the Family Educational Rights and Privacy Act of 1974 (FERPA) - sometimes called the Buckley Amendment - which establishes students' rights and institutions' responsibilities regarding the privacy of education records. It provides guidelines for maintaining the confidentiality of education records and monitoring the release of information from those records.

For additional information, see the University of Oregon Student Records Privacy Policy.

Under the Family Educational Rights and Privacy Act (FERPA), a student's financial records are confidential. In order for the university to discuss a student billing account with a third party, such as a parent, grandparent, or guardian, the student must establish them as an Authorized Payer in QuikPAY, our online billing site. Authorized Payers will receive the same email notification that a student receives each month and can access the bill by clicking on the link provided in the email. Students and Authorized Payers are able to view the E-bill and make payments online, or print the E-bill and mail the bottom portion with the payment.

A student can establish up to five authorized payers by following the steps below:

• Login to Duckweb using the UO ID & PAC
• Select "Student Menu"
• Select "QuikPAY Student Account"
• Select "Authorize Payers" from the list of options on the left
• Click on the "Add New" button
• Enter the authorized payer's name and email address
• Click on the "Add" button
• Notify the person you have authorized 

Once the student establishes an authorized payer an email notification will be sent to the authorized payer's email address with login instructions. Authorized payers will access QuikPAY through a link in the email.

Authorized Payers will receive the same email notification that a student receives each month and can access the bill by clicking on the link provided in the email. Students and Authorized Payers are able to view the E-bill and make payments online, or print the E-bill and mail the bottom portion with the payment.

QuikPAY login page for Authorized Payer

If you have forgotten your username or password, open the login screen for QuikPAY, select Forgot Username/Password to reset your password and recover your account. A one-time temporary code will be emailed to you. 

Account Locked Wait 30 minutes to try again or ask your student to unlock your account. (They can do this by checking the "Unlock Account" box on the Edit Authorized Payer screen)

New email address. To update your email address or add a secondary email account, log into QuikPAY and select Profile from the upper right hand corner of the page, then select My Profile.

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Student Financial Aid and Scholarships will be disbursed to the students billing account when the student meets all eligibility criteria. Financial aid loans, grants, fee waivers and university scholarships are awarded for the academic year with the disbursements divided into three equal installments.

Financial aid disbursements will show on the first billing of each term as "Pending Financial Aid", but will not be reflected in the Total Due or Statement Balances.

• Title IV federal financial aid will automatically pay current year institutional charges (i.e. tuition, fees, room and board) and up to $200 of prior year institutional charges. 
• Title IV federal financial aid will not automatically pay non-institutional charges such as library fines, parking permits, parking fines, and health center charges. 
• Students may authorize the university to pay most non-institutional charges for the current year and up to $200 of prior year non-institutional charges on-line via Duckweb. 
• Title IV funds may not pay interest, billing fees, and pre-enrollment charges, such as student orientation fees. 
• Students may still owe a balance on their billing account for prior year charges or for current year charges if authorization to pay non-institutional charges with federal financial aid is not given. 
• As a result, some charges may still be present on the bill even though a refund was sent. Students are responsible for reviewing their account and ensuring all charges are paid by the due date.

To authorize the UO to apply Title IV financial aid funds to pay non-institutional charges on your university student billing account:

Enter Duckweb from the UO Homepage. Login with your UO ID and PAC.

• Select Student Menu
• Select Title IV Authorization
• Provide your authorization
• Select Save

If you need assistance or have questions, please contact Student Billing by email stubills@uoregon.edu or call (541) 346-3170.

Outside scholarships received by the university are provided to students in three ways:

• Checks that are made payable to the University of Oregon are automatically disbursed to the student's billing account*
• Checks that are made payable to both the University of Oregon and the student, will require the student to endorse the check at the Cashiers Office before disbursement*
• Checks that are made payable to the student will be released to the student by the Cashiers Office at the beginning of each term.

* Without specific instructions from the donor or from the student, the universitys policy is to disburse scholarships of $2500 or less in full. Scholarships more than $2500 are automatically disbursed in three equal installments for the three terms of the academic year.

Outside scholarship checks need to include the student's name and UO ID number and should be mailed to:

UO Cashiers
PO Box 3237
Eugene, OR 97403-0237

Grant and Scholarship Payments to International Students

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E-checks

Electronic payments made from a checking or savings account can be made through the QuikPAY system using a bank account in the United States. You will need the bank's routing number and your bank account number, both of which can be found on the bottom of your check. Please contact your bank/credit union if you need help determining these numbers.

Credit or DebitCards

The university has contracted with a third party to provide the ability to make credit card payments through the QuikPAY system. Credit card payments incur a 2.45% Service Charge fee that will appear as a separate item on the student's or authorized payer's credit card statement.The Service Charge is not refundable, even if the payment to which it relates is cancelled, refunded, credited, or charged back.

Payments made by debit card are treated as a credit card payment and the 2.45% Service Charge detailed above applies. To avoid the service charge, select the E-check method and provide the bank routing number and your account number.

Visa, MasterCard, Discover, and American Express payments can be made using the QuikPAY online system.

Payment FAQs

Students

• ​Log into Duckweb using your UO ID & PAC
• Select Student Menu
• Select QuikPAY Student Account

Authorized payers​

• Authorized payers will access QuikPAY through the following web address: https://quikpayasp.com/uoregon/studentAccount/authorized.do
• Please bookmark this page for future reference
• Forgot your password ?

Employees

• Log into Duckweb using your UO ID & PAC
• Select Employee Menu
• Select QuikPAY UO Bill

Mail payments with bottom portion of printed electronic bill to:

UO Cashiers Office
PO Box 3237
Eugene, OR 97403-0237.

If you do not have a copy of the electronic bill, please include the student name and UO ID number with your payment.

Many 529 College Savings plans now have a digital distribution option (electronic ACH) which saves time and improves transparency with real-time payment tracking. When requesting a withdrawal from your plan, check with your plan administrator to see if a digital distribution option is available.

Oregon College Savings Plan accounts: you can find helpful information about how to make electronic payments to cover tuition and other education-related expenses on their website. Oregon College Savings Plan FAQs

To mail a check directly to UO, use the mailing address above. Please include the student's name and UO ID number and allow 2-3 weeks for a check payment to be applied to the student account.

To make a payment please use the secure drop box in the Thompson's University Center 1st floor lobby located just inside the front door, under the directory sign, available 8:00 a.m. to 1:00 p.m., Monday thru Friday. Credit and debit cards are only accepted on-line.  

University of Oregon has partnered with Flywire to provide our international students with a secure payment method that simplifies the payment process.  With Flywire, you can pay online from banks and countries around the world, usually in your home currency. 

• Pay with accounts in your home country, in your currency for most countries.
• Offers payment methods like bank transfer, credit cards and e-payments (Alipay/PayPal) making the process familiar and easy for you.
• Avoid unnecessary bank fees and receive favorable foreign exchange rates.
• Track the progress of your payment anytime.  Flywire’s multilingual CUSTOMER SUPPORT is available to help 24x7 using multiple channels. 

University of Oregon Flywire payment site where you will follow the instructions provided by Flywire to complete the payment.   https://uoregon.flywire.com

The University of Oregon accepts wire transfers of funds as payment. The Cashiers Office then credits the department with the amount received.

For student billing account payments, please use the Flywire service noted above.

For UO department payments not related to student accounts, please contact the Cashiers office for wire transfer information.
Email: cashiers@uoregon.edu
Phone: 541-346-3154

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Resource Aid Requisitions (RARs) for all Foundation Scholarships (index 435441, account 51101) are processed online.

To access the web-based Foundation RAR form, complete with instructions, go to:

https://enroll-recsupww.uoregon.edu/scholarships/RAR/login.asp, where you will log in using your Duck ID and password. For questions, please contact Student Financial Aid and Scholarships:

Tina Phifer 6-1178, tphifer@uoregon.edu  or Michelle Holdway at 6-1299, mholdway@uoregon.edu

Completing the online version of the RAR for your Foundation held scholarships is very similar to completing the paper form to which you are accustomed. Some great features of the electronic RAR process are:

• Drop-down menus listing the funds for your department
• Automatic feature that fills-in fund account numbers
• E-mail confirmation that your RAR has been received

In addition, completing the online version of the RAR for your Foundation held scholarships serves the dual purpose of posting the funds to student billing accounts and notifying the Office of Student Financial Aid and Scholarships of the Foundation Scholarships that students will be receiving.

All other resource aid must be processed through Accounts Receivable/Student Billing. Complete a Resource Aid Requisition form, not a journal voucher (JV) or invoice.

Exceptions: Stipends (account code 55102) are currently processed via invoice.

Student aid may not be paid from service Department Funds (09XXXX) or Endowment Funds (6XXXXX).

General guidelines for filling out a Resource Aid Requisition Form:

• Verify the Student UO ID Numbers.
• Do not combine Law and non-Law on the same form, as they have different codes. Please label Law as Law, not Grad.
• Only use the Undergrad and Grad restrictions if the aid is restricted to one of those levels.
• Do not combine Full-Time and Part-Time students on the same form if the award is restricted to full-time enrollment.
• You can enter as many Part-Time Graduate students on a form as you want, as long as they are all taking the same number of hours.

Please include all necessary restrictions on your requisitions. The final responsibility for issuing the proper amount of aid rests with those who authorize it. Monitor your accounts carefully.

To determine the appropriate account code, review the UO Account Codes Student Aid section (50000.)

Student Billing

resourceaid@uoregon.edu

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