Unused ticket report


What is the Unused Ticket Report?

  • The report is a combined list of unused tickets from each of UO’s contracted travel agencies.
  • The UO may have airline credits available due to the pandemic related travel suspension.  Please check with your TMC to see if there is a UO airline credit available for your business travel.

More information:

  • Tickets must be cancelled prior to the departure in order to be used for future credit.
  • Check with your travel agent to determine the rules regarding exchange of your unused ticket.  Rules are determined by your advance purchase, airline, and destination, travel and cancel dates.
  • Most unused tickets expire within one year of issue date.   COVID related cancellations may have date extensions. 
  • Most airlines charge a fee to exchange an unused ticket.  COVID related cancellations may have fees waived.  Some tickets may be used by a different UO traveler without an additional fee.
  • When ticketing a reservation, be sure to check with your travel agent to see if there is a UO credit you might use.
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TMC - Travel Management Companies (Travel Agencies)


TMC = Travel Management Companies = Travel Agencies

Direct Travel
1-855-221-1342
Emergency After Hours ONLY:
1-866-305-8931 (Membership code 1XN3).
Calls are assessed an additional $20 fee.

Premier Travel
541-747-0909
Emergency After Hours ONLY:
1-800-628-6668 (VIT code ASF9).
Calls are assessed an additional $15 service fee.

Airline Contact Information


Alaska Airlines

1-800-252-7522 (1-800-ALASKAAIR)

United Airlines

1-800-864-8331 (1-800-UNITED-1)

Delta Airlines

1-800-221-1212

American Airlines

1-800-433-7300

Rental Car Information


Enterprise Customer Service

1-855-266-9289

Hertz Customer Service

1-800-654-4173

For UO State contract discount codes see:

Hotel Information


What is the UO Hotel Pricing Partner Program?

  • UO Partner Hotels are posted on the UO Business Affairs Travel Office website with property amenities.
  • UO Partner Hotels receive invitations to various campus events such as UO Travel Fair and Travel Meetings to share their information about their property and UO benefits.
  • UO Travel Office will promote participating Partner Hotels and encourage UO departments to utilize participating hotels for lodging needs.
  • The pricing agreements auto renew each year on Jan. 1 unless mutual consent to cancel with 30 days written notice.
  • The pricing agreements streamline the contracting process for reservations by eliminating the need for additional signatures.
  • Pricing agreements can be applied to both individual and group arrangements.
  • Rates can be confirmed by either phone or through UO Contract Travel Agencies.
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US Bank Customer Service


One Card corporate travel card customer service: 1-800-344-5696