Travel: Travel Resources
Unused ticket report
What is the Unused Ticket Report?
- The report is a combined list of unused tickets from each of UO’s contracted travel agencies.
- The UO may have airline credits available due to the pandemic related travel suspension. Please check with your TMC to see if there is a UO airline credit available for your business travel.
More information:
- Tickets must be cancelled prior to the departure in order to be used for future credit.
- Check with your travel agent to determine the rules regarding exchange of your unused ticket. Rules are determined by your advance purchase, airline, and destination, travel and cancel dates.
- Most unused tickets expire within one year of issue date. COVID related cancellations may have date extensions.
- Most airlines charge a fee to exchange an unused ticket. COVID related cancellations may have fees waived. Some tickets may be used by a different UO traveler without an additional fee.
- When ticketing a reservation, be sure to check with your travel agent to see if there is a UO credit you might use.
Policies
TMC - Travel Management Companies (Travel Agencies)
Direct Travel
1-(866) 235-3901
UofOTravelTeam@dt.com
Emergency After Hours ONLY:
1-866-305-8931 (Membership code 1XN3).
Calls are assessed an additional $22 fee.
For International Emergency UO After Hours callers only : 203-786-6395
Do you need a Travel Visa? CIBTVisa offers discounts through your TMC:
Direct Travel: Use Code 40801
International Travel Safety Tips and Check List
Airline Contact Information
Alaska Airlines
1-800-252-7522 (1-800-ALASKAAIR)
United Airlines
1-800-864-8331 (1-800-UNITED-1)
Delta Airlines
1-800-221-1212
American Airlines
1-800-433-7300
RENTAL CAR INFORMATION
Enterprise Customer Service
1-855-266-9289
Hertz Customer Service
1-800-654-4173
For UO State contract discount codes see:
/travel/air-car-lodging-meals/vehicles
Hotel Information
What is the UO Hotel Pricing Partner Program?
UO Partner Hotels offer a partnership agreement for UO business travel for both individual and group arrangements.Hotels are within GSA per diem limitations.Be sure to review blackout dates related to special events and capacity limitations which may limit the hotel’s ability to provide UO discount pricing.
The UO hotel pricing agreement allows for direct bill, streamlining the contracting process for reservations by eliminating the need for additional signatures.
Reservations/rates are best confirmed by phone but may be booked through the Concur booking tool or with your UO contract TMC (travel management company – travel agency). Be sure to identify any booking made with partner hotels as affiliated with the University of Oregon for proper credit.
The pricing agreements auto renew each year on Jan. 1 unless mutual consent to cancel with 30 days written notice.
US Bank Customer Service
One Card corporate travel card customer service: 1-800-344-5696