What type of charges will be reflected on the student billing account?

Most charges that a student incurs on campus will be reflected on the student billing account. These charges include, but are not limited to:

  • Tuition
  • Parking Fines
  • Mandatory Fees
  • Health Center Charges
  • Matriculation Fee
  • Library Fines
  • Room & Board
  • Course Fees
  • Tuition & Fee Penalties
  • Self Support Course

Please note that the UO Duck Store (bookstore) is a separate entity. Therefore, charges for textbooks will not be applied to the student account.

What is the Revolving Charge Agreement?

The Billing Account Terms and Conditions lists the terms and conditions of the billing account including interest rate, billing fee, and payment terms. It must be read and accepted by all students.

How are student billing accounts established?

Upon admittance to the University of Oregon a student billing account is established in the student's name. This account is used for most charges incurred at the university. All students are sent a Revolving Charge Agreement that explains the terms and conditions of the account.

Student Billing Accounts

How are student billing accounts established?

Upon admittance to the University of Oregon a student billing account is established in the student's name. This account is used for most charges incurred at the university. All students are sent a Revolving Charge Agreement that explains the terms and conditions of the account.

What is the Revolving Charge Agreement?

The Billing Account Terms and Conditions lists the terms and conditions of the billing account including interest rate, billing fee, and payment terms. It must be read and accepted by all students.

What type of charges will be reflected on the student billing account?

Most charges that a student incurs on campus will be reflected on the student billing account. These charges include, but are not limited to:

  • Tuition
  • Parking Fines
  • Mandatory Fees
  • Health Center Charges
  • Matriculation Fee
  • Library Fines
  • Room & Board
  • Course Fees
  • Tuition & Fee Penalties
  • Self Support Course

Please note that the UO Duck Store (bookstore) is a separate entity. Therefore, charges for textbooks will not be applied to the student account.

What does the term 'Tuition and Fees' mean?

Tuition refers to the instruction fee only. Fees refer to all other mandatory enrollment fees. More information on tuition and fees can be found here.

What is the Matriculation Fee?

The Matriculation Fee is a one-time fee charged to newly admitted students upon enrollment. More information

Can the Mandatory Fees or other fees be reduced or waived if students do not use some of the services?

Services covered by Mandatory Fees (such as Incidental Fees and Health Service Fee) are non-refundable. Students are required to pay them even if they do not use the services they cover. Under some circumstances, some fees (such as the Undergraduate Admission Application Fee) may be deferred for later payment. Contact the Office of Admissions for more information regarding the application fee deferral.

Who should be contacted for information on Health Center charges on the student billing account?
University Health Services charges can be billed to students’ University of Oregon account. Bills on your student account will not include any diagnostic information (they will only reference health services). University Health Services does not mail bills. You can view your complete health services bill by logging into the myUOHealth portal and clicking on the "Statements" tab.
What are Tuition and Fee Refund Penalties?

Tuition and Fee Penalties are assessed when the student reduces his/her credit hours after the 7th calendar day of the term. The penalty is a percentage of the tuition and/or fees owed on the classes for which the student was registered. Please view the Refund Schedule for dates and percentages of penalties. This schedule is available on the Registrar's website.

Can the University of Oregon speak with Parents, Guardians or Third Parties about the student billing account?

In compliance with the Family Educational Rights and Privacy Act (FERPA), student billing accounts are considered confidential. For students who have a third party, such as a parent or guardian that will be inquiring, viewing, or making payments on the student billing account, the student will need to establish the third party as an Authorized Payer on the QuikPAY system. Students can establish up to five Authorized Payers by following these directions.

What should students do if they don't understand some of the charges on the student billing account?

Students can contact the Student Billing Department at (541) 346-3170 or by email at stubills@uoregon.edu. Student billing account information is confidential and can only be released to the student or authorized payer.

How can students and authorized payers tell how much is owed on the student billing account?
Students can view their student accounts through View Account Summary on Duckweb. Both students and authorized payers can view the current balance by logging into QuikPAY and selecting "View & Pay Accounts" which will reflect a current balance at all times.

Students and authorized payers can also contact the Student Billing Department at (541) 346-3170 or by email at stubills@uoregon.edu.

Financial Aid Refund Distribution Schedule

When financial aid and scholarships exceed allowable charges on the student's account, the credit balance will be refunded. The preferred method for students to receive refunds is via Direct Deposit into the student's bank account. Financial aid refund checks will NOT be available for pick up; if Direct Deposit is not established, your refund check will be mailed to your mailing address in our system. Below are deadlines for updating direct deposit or address information. In the summer term one class must begin during the period listed below for the Financial Aid to disburse.

Update address or establish direct deposit by:

Monday before start of term

Refunds mailed or deposited in bank beginning:

Friday before start of term

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Sign up for Direct Deposit

Directions:

  • Login to Duckweb using your UO ID & PAC
  • Select Student Menu
  • Select Direct Deposit
  • Authenticate using your DuckID, password, and Duo
  • Select “Add New” under Employee Reimbursement and Student Account Refunds
  • Input your bank account information
  • Check box  to authorize UO to initiate Direct Deposit
  • Select SAVE NEW DEPOSIT

If you need assistance determining your account or routing numbers, please contact your financial institution. If you have further questions, please contact Student Billing at (541) 346-3170.

For students who have not established Direct Deposit, please make sure your mailing address is current by logging into Duckweb and selecting Personal Information.

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To update your Mailing Address:

  • Login to Duckweb using your UO ID Number and PAC
  • Select Personal Information
  • Select Personal Information Application
  • If your Mailing address is no longer valid,
    • Delete this address and verify deletion
  • To add a new Mailing address,
    • Select "Add New"
    • Select "Mailing" under Type of Address
    • Enter your address (including apartment number if applicable)
    • Click Add
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    To determine when your refund has been issued:

    • Login to Duckweb
    • Select Student Menu
    • Select View Account History
    • Look at the Effective Date of the description Refund Issued
    • Refund are generally generated two business days after the Effective Date

    If you have any questions, please contact the Student Billing Office at stubills@uoregon.edu or (541) 346-3170.

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    Address Changes

    Business Affairs would like to remind students of the importance of maintaining correct address information at all times. If the university does not have a valid mailing address on file, a hold will be placed on the student's account. This hold blocks the student from making registration changes.

    When your address changes, even if it is between terms, you can access and change your address through Duckweb.

    Changing your address through Duckweb:

    • Login to Duckweb using your UO ID Number and PAC
    • Select Personal Information
    • Select Personal Information Application
    • Select Add New in the Address section
    • After making changes, click Add and review for accuracy

    If you do not have a Duckweb account, contact the Registrar's Office.

    Refunds and Direct Deposit

    Financial Aid refund schedule

    Financial aid refund checks are NOT available for pick up.

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    Financial Aid Refunds

    • Title IV federal financial aid will automatically pay current year institutional charges (i.e. tuition, fees, room and board) and up to $200 of prior year institutional charges. 
    • Title IV federal financial aid will not automatically pay non-institutional charges such as library fines, parking permits, parking fines, and health center charges. 
    • Students may authorize the university to pay most non-institutional charges for the current year and up to $200 of prior year non-institutional charges on-line via Duckweb. 
    • Title IV funds may not pay interest, billing fees, and pre-enrollment charges, such as student orientation fees. 
    • Students may still owe a balance on their billing account for prior year charges or for current year charges if authorization to pay non-institutional charges with federal financial aid is not given. 
    • As a result, some charges may still be present on the bill even though a refund was sent. Students are responsible for reviewing their account and ensuring all charges are paid by the due date.

    To authorize the UO to apply Title IV financial aid funds to non-institutional charges on your university billing account:

    Enter Duckweb from the UO Homepage. Login with your UO ID and PAC.

    • Select Student Menu
    • Select Title IV Authorization
    • Provide your authorization
    • Select Save

    To rescind your authorization or if you have questions, please contact Student Billing by email stubills@uoregon.edu or call (541) 346-3170.

    Frequently Asked Questions

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    Credit Balances & Refunds

    When financial aid and scholarships exceed the allowable charges on the students billing account, the credit balance will be refunded to the student.

     If the refund is from a ____,university policy is to _____.Refund is issued to ____.
    CURRENT STUDENTSPersonal Checkwait two weeks* before refunding and student or authorized payer can request refundstudent**
    QuikPAY E-checkwait two weeks* before refunding and student or authorized payer can request refundstudent**
    QuikPAY credit cardstudent or authorized payer can request refundcredit card used for payment
    Financial Aidwait until all financial aid requirements are metstudent (unless Parent Loan is designated to be issued to parent - see below)
    Dropping classes with financial aidwait until student is registered for full time enrollment or until the third week of the termstudent**
    Dropping classes without financial aidstudent or authorized payer can request refundstudent**
    FORMER STUDENTSPersonal checkrefund once per term unless requested earlierstudent**
    QuikPAY E-checkrefund once per term unless requested earlierstudent**
    QuikPAY credit cardrefund once per term unless requested earliercredit card used for payment

    * The wait time before refunding personal payments is to allow the payment to clear the bank.

    ** Refunds for personal checks are always issued to the student, even when the tuition has been paid by an Authorized Payer.

    When will you receive your refund? Once the refund appears on your account, this table will tell you how long until the refund will be sent Direct Deposit or placed in the mail.

    Students can receive refunds through Direct Deposit into their bank account. For those without Direct Deposit, a financial aid refund check will be mailed. For this reason, it is recommended that students establish Direct Deposit and/or ensure that their mailing address is kept current at all times. For more information, please see the Important Announcement above.

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    Sign up for Direct Deposit today!

    Directions:   (PDF version of instructions)

    • Login to Duckweb using your UO ID & PAC
    • Select Student Menu
    • Select Direct Deposit
    • Authenticate using your DuckID, password, and Duo
    • Select “Add New” under Employee Reimbursement and Student Account Refunds
    • Input your bank account information
    • Check box  to authorize UO to initiate Direct Deposit
    • Select SAVE NEW DEPOSIT

    Please contact your financial institution to confirm routing or account numbers. Additional instructions for payroll direct deposit.

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    Parent Loan Refunds

    Parent Loans are disbursed to the students billing account. When there is a combination of student financial aid and a Parent Loan, the Parent Loan is applied to the students charges first.

    When there is a credit balance after all charges have been paid, a refund is issued.

    • If the parent selected the student to receive the refund, the credit balance will be refunded to the student.
    • If the parent selected to receive the refund, the credit balance will be refunded to the student up to the amount of the students financial aid. Any remaining credit balance will be refunded to the parent. Parent Loan refunds are mailed approximately the second week of the term.
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    Tuition Refunds

    Tuition refunds are based on the refund schedule on the Registrar's website. Credits from dropped classes are posted to the student account and apply to any unpaid charges on the account. If the account has a credit balance, the university policy is to hold refunds until after the last day to add classes for the term.

    Tuition and Fee Penalties are assessed when the student reduces his/her credit hours after the 7th calendar day of the term or withdraws completely from the university after the term begins. The penalty is a percentage of the tuition and/or fees owed on the classes for which the student was registered. Please view the Refund Schedule for dates and percentages of penalties. This schedule is available under Dates & Deadlines on the Registrar's website.

    More information is available on the Registrar's website.

    FAQs

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    Past Due Accounts

    The Collections Department in Business Affairs monitors past due accounts.

    Registration holds for currently enrolled students: In order to register for the next term, student billing account balances must be less than $1,000 for resident students and $3,000 for non-resident students. If the balance exceeds these amounts or if there are charges on the account that are older than two academic terms, the student will not be able to register.

    Registration holds for students not currently enrolled: The student account balance is due in full.

    When a billing account becomes past due, an email and/or a series of collection letters will be sent to the student. Registration will be blocked. In addition, Oregon tax refunds will be applied to the past due balance. If no payments are received on the account, the account will be referred to an outside collection agency and collection costs will be added.The Collections Department will accept monthly payments on an account, which will allow the account to stay in Business Affairs. Contact them directly to set up a monthly repayment schedule.

    For questions on past due accounts call us at (541) 346-3215.

    FAQs