Student Frequently Asked Questions

From this page you may access answers to frequently asked questions. The questions are categorized by major topic area.

Student Billing Account

QuikPAY

Payments

Past Due Accounts and Collections

Refund of Overpayments

Other Student Services

Financial Aid Refund

FAQs Financial Aid Refund

How can I have my financial aid funds apply to all charges on my university bill?

Enter Duckweb from the UO Homepage. Login with your UO ID and PAC.
Select Student Menu
Select Title IV Authorization
Provide your authorization
Select Save
Note: Prior year charges are limited to $200.

 

Why isnt my financial aid automatically applied to all charges already?

Federal rules allow Title IV Federal Financial Aid to only be applied to institutional charges (i.e. tuition, fees, room and board) and up to $200 of prior year institutional charges. Students may authorize the university to pay all non-institutional charges for the current year and up to $200 of prior year non-institutional charges on-line via Duckweb.

 

What types of financial aid can be authorized to apply to other charges on my university bill?

Title IV aid including Federal Direct Subsidized ad Unsubsidized loans, Direct Graduate Plus loans, Perkins loans, Pell grants, SEOG, TEACH grants, and Direct Parent Plus loans authorized to be refunded to the student. Parent borrowers are not currently able to provide authorization for Direct Parent Plus loans not authorized to be refunded to the student.

 

What are some advantages of granting permission to have aid applied to all current year charges on my university bill?

Sometimes students receive refunds even when there is still a balance due on the university account. This can be confusing and frustrating for students. Granting authorization to have aid applied to pay non-institutional charges allows the refund to be directly applied to remaining charges in the same financial aid award year. However, charges from a prior financial aid award year may still remain outstanding.

 

Can I authorize my aid to apply to certain types of charges, but not other types of charges?

No. The authorization applies to all charges on the university bill.

 

Can my authorized payer in Quikpay grant permission on my behalf?

No. This feature can only be used by students.

 

If I provide authorization, but then change my mind, what should I do?

To rescind your authorization, please contact Student Billing by email stubills@uoregon.edu or call (541) 346-3170.

 

Do I need to provide authorization for each new academic year?

No. Once you provide authorization, your authorization remains in place indefinitely, unless you withdraw it.

 

I have further questions about providing an authorization. Who should I contact?

Please contact Student Billing by email stubills@uoregon.edu or call (541) 346-3170.

Financial Aid Refund Distribution Schedule

  1. Sign up for Direct Deposit
  2. To update your Mailing Address:
  3. To determine when your refund has been issued:

2024-2025 Academic Year

When financial aid and scholarships exceed allowable charges on the student's account, the credit balance will be refunded. The preferred method for students to receive refunds is via Direct Deposit into the student's bank account. Financial aid refund checks will NOT be available for pick up; if Direct Deposit is not established, your refund check will be mailed to your mailing address in our system. Below is a refund schedule for the beginning of each term of the 2024-2025 academic year. In the summer term one class must begin during the period listed below for the Financial Aid to disburse.

Term/SemesterUpdate address or establish
direct deposit by:		Refunds mailed or deposited
in bank beginning:
Fall TermSeptember 23, 2024September 27, 2024
Winter TermDecember 30, 2024January 3, 2025
Spring TermMarch 24, 2025March 28, 2025
Summer 2024 Term:  
     Week 1June 23, 2024June 26, 2024
     Week 5July 15, 2024July 19, 2024
     Week 9August 12, 2024August 16, 2024
Law:  
     Fall Semester       August 19, 2024August 23, 2024
     Spring SemesterJanuary 6, 2025January 10, 2025
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Sign up for Direct Deposit

Directions:

  • Login to Duckweb using your UO ID & PAC
  • Select Student Menu
  • Select Direct Deposit
  • Authenticate using your DuckID, password, and Duo
  • Select “Add New” under Employee Reimbursement and Student Account Refunds
  • Input your bank account information
  • Check box √ to authorize UO to initiate Direct Deposit
  • Select SAVE NEW DEPOSIT

If you need assistance determining your account or routing numbers, please contact your financial institution. If you have further questions, please contact Student Billing at (541) 346-3170.

For students who have not established Direct Deposit, please make sure your mailing address is current by logging into Duckweb and selecting Personal Information.

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To update your Mailing Address:

  • Login to Duckweb using your UO ID Number and PAC
  • Select Personal Information
  • Select Personal Information Application
  • If your Mailing address is no longer valid,
    • Delete this address and verify deletion
  • To add a new Mailing address,
    • Select "Add New"
    • Select "Mailing" under Type of Address
    • Enter your address (including apartment number if applicable)
    • Click Add
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To determine when your refund has been issued:

  • Login to Duckweb
  • Select Student Menu
  • Select View Account History
  • Look at the Effective Date of the description Refund Issued
  • Refund are generally generated two business days after the Effective Date

If you have any questions, please contact the Student Billing Office at stubills@uoregon.edu or (541) 346-3170.

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FAQs Other Student Services

Does the University of Oregon provide 1098-T Tuition Statements?

The 1098-T tax form is a statement of qualified tuition and fees charged by the University of Oregon that is provided to the student and reported and filed with the IRS. As an eligible educational institution, the University is required by law to provide 1098-T Tuition Statements to students who were enrolled in courses at the University during the calendar year. The 1098-T is intended to assist you in calculating your eligibility for the American Opportunity Tax Credit or Lifetime Learning Tax Credit.

When are the 1098-T Tuition Statements mailed?

By law, the University must have the 1098-T forms mailed by January 31st for the prior years taxes.

How does a student get a replacement or duplicate 1098-T Tuition Statement?

Copies of 1098 -T Tuition Statements are available online through Duckweb from the Student Menu.

What is an Emergency Student Loan?

The emergency student loan program allows a student to borrow one loan up to $300.00 per term. This loan may be borrowed for up to 90 days and has an $8.00 service charge per loan. If there are past due charges on the student billing account, those charges will be deducted from the proceeds of the loan.

Who is eligible for the Emergency Student Loan?

  • Students who are enrolled for the current term
  • Past Emergency Student Loans must be paid before receiving a new one
  • Student billing account must be in good standing
  • Student must have the Billing Account Terms and Conditions (Revolving Charge Agreement) signed
  • Two forms of photo ID is required, one must be a drivers license or passport
  • University of Oregon staff members, American English Institute students and Community Education students are not eligible to apply for an Emergency Student Loan

Where do I get the Emergency Student Loan?

Emergency student loans are available by emailing your name, student ID number and requested loan amount to stubills@uoregon.edu or call (541) 346-3170 for more information.

Where is the Financial Aid Office located?

The Financial Aid Office is located on the second floor of Oregon Hall.

What is included in "Personal Expenses"?

"Personal Expenses" represent the typical expenses that a student may incur in the course of day to day living: local transportation, medical insurance, clothing, personal items, laundry, going to a movie, or buying a pizza. It is provided for personal planning purposes only and does not represent a direct cost of attending the University.

What office deals with Residency issues?

Contact the Admissions Office, Oregon Hall at (541) 346-3201.

 

FAQs Past Due Accounts

Can students register for classes if money is owed to the University of Oregon?
In order to register for the next term, currently enrolled students must have their account balance below $1,000 for residents and $3,000 for non-residents. If the balance exceeds these amounts or if there are charges on the account that are older than two academic terms, students will not be able to register. Students that are not currently enrolled, must have their accounts paid in full. Students who are having difficulty paying their bills should contact Student Financial Aid and Scholarships to discuss what resources may be available or contact the Collections Department at (541) 346-3215 to discuss payment options.
What if students cant pay the tuition? Who do they contact?
If students are unable to pay their tuition on time, they should contact the Collections Department at (541) 346-3215.
What happens if the student billing account becomes delinquent?
We understand some people have greater financial problems than others and we try to be as flexible as we can concerning the amount of monthly payments. If students do not pay, regardless of the reason, we assess monthly charges and may block the students registration.

We send electronic billing statements each month and will send several letters notifying students of the delinquent status of their account. If we do not hear from the student or receive payment, the account will be forwarded to an outside agency for collection, and the student will incur additional collection charges. We may also offset (take) Oregon State tax refunds. The collection agency may report the account to national credit bureaus as well as take any other action necessary to collect the debt.

What should students do if their account becomes past due because their parents havent been receiving the bill?
Parents or Third parties will only have access to the student billing account if the student establishes them as an Authorized Payer in the QuikPAY system. Please refer to How can my parents log in and view the bill? for step-by-step instructions on establishing authorized payers on your account.
Can payments be made for an extended period of time and how much do the payments need to be?
Access to the registration system will be blocked when the student billing account is past due, even if monthly payments are being made. Accounts will also be assessed a billing charge and interest each month. If the account becomes over 90 days past due, the university may offset (take) the students Oregon State Income Tax refund even though payments are being made.

Students should review their budget and determine the largest amount they can pay towards their UO debt. The larger the payments, the sooner the debt will be paid off and holds will be removed. Also, there will be less charged in monthly fees.

Why are holds placed on student billing accounts?
In most cases it is because the student billing account is past due. Student billing accounts have to be current in order to get access to the registration system. Many other offices on the campus place holds on student accounts and the registration system will indicate the phone number for the office that placed the hold.

It is also possible that students may have tried to register before the assigned time. Students often think that they have more credits than the official record shows, or have included credit for the current term when looking up their registration time.

For questions concerning a hold on the student billing account, contact the Collections Department at (541) 346-3215.

 

FAQs Refund of Overpayments

How do students get a credit balance refunded after Financial Aid has disbursed to their account?

If the financial aid and scholarships exceed allowable charges on the students account, the credit balance will be refunded. The preferred method for students to receive refunds is via direct deposit into the students bank account. If Direct Deposit is not established, then a financial aid refund check will be mailed to the students mailing address of record. For this reason it is recommended that students establish Direct Deposit or ensure that the mailing address is kept current at all times.

How do students set up Direct Deposit to receive refunds?

Sign up for Direct Deposit online via Duckweb.

  • Directions:   (PDF version of instructions)

  • Login to Duckweb using your UO ID & PAC
  • Select Student Menu
  • Select Direct Deposit
  • Authenticate using your DuckID, password, and Duo
  • Select “Add New” under Employee Reimbursement and Student Account Refunds
  • Input your bank account information
  • Check box √ to authorize UO to initiate Direct Deposit
  • Select SAVE NEW DEPOSIT

Please contact your financial institution to confirm routing or account numbers. Additional instructions for payroll direct deposit.

What happens when there is a credit balance on the student billing account from an overpayment?

Credit balances from personal payments are refunded upon the students or authorized payers request or if the student is no longer enrolled at the University of Oregon. Unless a refund is requested (stubills@uoregon.edu), credit balances will generally remain on the account to apply to future charges. Please note that there is a two week hold on electronic or mailed check payments before the refund will be issued. The refund is issued to the student and if the student has not established direct deposit, the refund check will be mailed to the mailing address in Duckweb.

When will refunds be issued for students who have reduced their credit hours?

Students who have credit balances on their account from reducing credit hours will be issued refunds after the last day to add/drop classes.

  • Full time - refunds issued weekly
  • Part time - end of add/drop dates

What happens when there is a credit balance on the student billing account if the student has financial aid and the parent has a Parent Loan?

Parent Loans are disbursed to the students billing account. When there is a combination of student financial aid and a Parent Loan, the Parent Loan is applied to the students charges first.

When there is a credit balance after allowable charges have been paid, a refund is issued.

  • If the parent selected the student to receive the refund, the credit balance will be refunded to the student.
  • If the parent selected to receive the refund, the credit balance will be refunded to the student up to the amount of the students financial aid. Any remaining credit balance will be refunded to the parent. 

When are Parent Loan refunds issued?

Parent Loan refunds are mailed approximately one week after the term begins.

 

FAQs Payments

  1. Due dates, interest, and billing charges
  2. Credit Card and other electronic payments
  3. Additional payment methods
 
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Due dates, interest, and billing charges

When are payments due? Is there a grace period?
Payments are due on the first day of the month. Interest and billing charges are assessed on past due balances after the 10th of each month. The first billing statement for Fall term will be available mid-September; for Winter term mid-December; and for Spring term mid-March.

Are there interest and billing charges for late payments?
Interest and billing charges are assessed on past due balances after the 10th of each month. The billing fee is $6.00 and the annual interest rate is 9%.
How are the interest charges calculated?
Interest and billing charges are assessed on past due balances after the 10th of each month. The billing fee is $6.00 and the annual interest rate is 9%. The Periodic Rate of Interest is three-fourths (.75%) percent per month, or fraction hereof.
Interest charges on an account are applied monthly to the "past due balance" remaining on the account as of the 10th of the month. The Interest charge is calculated by multiplying the past due balance times the periodic interest rate (.75%).
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Credit Card and other electronic payments

How can students make an electronic payment?
Electronic payments are private, secure, and a fast, convenient method for paying the bill from anywhere in the world. E-payment is an option feature of the QuikPAY system. Checking and savings account information from a bank within the United States can entered at the QuikPAY website and payments will be transferred electronically to the University of Oregon. You will have the option to have the site retain your bank account information or you may enter it each time you make an E-payment.

To make an E-payment access QuikPAY from the "Student Menu" on Duckweb. Once within QuikPAY, click on "View & Pay Accounts" and select the "Make Payment" button. 

How can Authorized Payers make an electronic payment?
Once an authorized payer is established s/he can make payments through the QuikPAY system. Checking and savings account information from a bank within the United States can be entered at the QuikPAY website and payments will be transferred electronically to the University of Oregon. There will be the option to have the site retain bank account information. Authorized payers will only be able to view their own payments and bank information. Each authorized payer is assigned a separate password for added security and privacy.

Can the student billing account be paid with a credit card?
Credit card payments can be made using the QuikPAY system only. Visa, MasterCard, Discover or American Express credit cards are accepted.

The university has contracted with a third party to provide the ability to make credit card payments through the QuikPAY system. There will be a separate fee (2.45%) charged by the third party to the credit card account for processing the credit card transactions. The service charge is not refundable, even if the payment to which it relates is cancelled, refunded, credited or charged back.

Why is a fee being charged for the use of my credit card?
The UO is committed to providing students and their families a range of options for paying their educational expenses. Each credit card company imposes a processing fee on all credit card transactions. The service fee allows UO to devote 100% of the payment amount to academic programs and services for students.

Why is the service fee 2.45%? How was that percentage established?
2.45% is the amount established by our third party credit card processor, NelNet Business Solutions, to cover the credit card transaction fees assessed by credit card companies.

Is there any way I can avoid paying a service fee?
You can avoid paying the 2.45% service fee by paying online through our QuikPAY system with an Echeck - an electronic debit to your checking or savings account. Payments can also be mailed or delivered to the Cashiers Office drop box located on the 1st floor of the Thompson University Center lobby, next to the front door, under the building directory. Always include the name and student ID number on the check.

University of Oregon Cashiers
PO Box 3237
Eugene, OR 97403-0237

Can I make a credit card payment over the phone?
No. Credit card payments cannot be made over the phone or via mail. Credit card payments can be made online via QuikPAY or Flywire for international payments.

Are payments accepted from foreign bank accounts?
The QuikPAY system is not compatible with payments from foreign bank accounts. If you cannot pay your bill through a bank account in the United States, we recommend using Flywire.

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Additional payment methods

What other payment methods are available?
Paying electronically is the preferred bill payment method but it is optional. Other options for making payments are:

  • Mail payment with the bottom portion of a printed electronic bill to the address on the billing statement

  • Pay in person at the Cashiers Office located on the first floor of Thompson University Center (TUC)

Where should payments be mailed?
Payments can be mailed to:*

UO Cashiers
PO Box 3237
Eugene, OR 97403-0237

*Please include the student's name and UO ID number with your payment.

Overnight payments can be mailed to:*

University of Oregon
Thompson University Center (TUC), Cashiers
720 E 13th Ave
Eugene, OR 97401

*Please include the student's name and UO ID number with your payment.

 
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FAQs QuikPAY

What is QuikPAY?

The university uses an electronic billing system called QuikPAY to bill students for charges incurred. Electronic billing statements are generated on a monthly billing cycle and are produced around the 16th of each month. Payments are due on the first day of the following month. Interest and billing charges are assessed on past due balances after the 10thof each month. The first billing statement for Fall term will be available mid-September; for Winter term mid-December; and for Spring term mid-March. Once the statement is available online, an electronic notification will be sent to the students official UO email address.

Does QuikPAY require a certain type of computer, software or web browser?

The QuikPAY system requires the use of a current browser version, (Internet Explorer, Firefox, Chrome or Safari), with cookies and java script enabled.

How do students access QuikPAY?

Students will receive a monthly email notification with the subject line "University of Oregon Student Account Bill." The link in the account is for Authorized Payers. Students access QuikPAY by:

  • Logging into Duckweb using their UO ID & PAC
  • Selecting Student Menu
  • Selecting QuikPAY Student Account

Upon login, students can view the bill, set up and store bank account information, pay the bill electronically, print paper copies of the bill, and establish Authorized Payers.

How do students set up Authorized Payers?

For students who have a third party, such as a parent or guardian that will be inquiring, viewing, or making payments on the student billing account, the student will need to establish the third party as an Authorized Payer on the QuikPAY system.

Students can establish up to five authorized payers. To establish an authorized payer, follow the instructions below:

  • Login to Duckweb using a UO ID & PAC
  • Select "Student Menu"
  • Select "QuikPAY Student Account"
  • Select "Authorize Payers" from the list of options on the left
  • Click on "Add New" button
  • Enter Authorized Payers name and email address
  • Once the student establishes an authorized payer, a secured email will be sent to the new Authorized Payer to set their password.

What if an Authorized Payer forgets their password?

Authorized Payers can reset their own passwords by clicking on the QuikPAY link in the email notification. At the login page, click on the "Forgot Password" button and enter their login name. They will receive an email with a single use link to reset their password.

What is the URL to the QuikPAY website for Authorized Payers?

https://QuikPAYasp.com/uoregon/studentAccount/authorized.do

Can the e-bill notification be sent to more than one email address for the Student or Authorized Payer?

Students and Authorized Payers can set up a secondary email address that will also receive the E-bill notification. To do so, select "User Preferences" from the navigation bar in QuikPAY and enter a second email address.

Can former students receive their bill electronically?

Yes. Please update email addresses by following these directions:

  • Login to Duckweb using a UO ID & PAC
  • Select Personal Information
  • Select Personal Information Application
  • Select Add New Email Address
  • Select "Personal Email of Former Students, Faculty and Staff"
  • Enter a current Email address
  • Click "Add"

 

FAQ's on electronic payments. 

 
 
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